SCHEDULING POLICY
CLASS RESERVATION POLICY
NO-SHOW/LATE CANCELLATION POLICY
GROUP-FITNESS CLASS CANCELLATION POLICY
Now you made a reservation for a class, but something comes up and you can’t make it. What should you do?
We get it, things come up, you don’t feel well, and your kids are sick; life happens. Cancel your reservation IMMEDIATELY by using our Coach Pain Academy App and clicking on the SCHEDULE option to view and cancel the session you are booked for. This is the ONLY way to cancel a class.
We will no longer be accepting messages via social media, emails, phone/text.
If you need assistance in understanding HOW to cancel a class, please let us help and show you. We are here to help and want you to feel as comfortable with the app and the cancellation process.
Please cancel reservations up to two hours of a class’s starting time so that someone else can experience the great workout you’ll be missing. If you fail to cancel a reservation and/or don’t make it to class, we will charge a $25.00 “no show/late cancellation” fee*. (If there should be a sudden emergency within the two-hour window, please contact us directly.)
IMPORTANT NOTES
If you are ill and unable to attend your scheduled class, please let us know immediately to avoid the cancellation fee being charged.
Pay per session/Drop In/Group Packages (not unlimited) not canceled before the 2-hour window or client no-show will result in a forfeit of the reserved class; losing the session/class.